Frequently Asked Questions

Find the answers to most common customer questions below about buying our salon professional hair and beauty products, including shipping, delivery, payment and returns. If you can’t find an answer that you’re looking for, then get in touch today and our team will be happy to help.

General Options

What sort of order confirmation will I receive?

As soon as we shall receive your order and its payment confirmation from the bank, we immediately will send you an auto generated email confirming that your order has been received and accepted.

Do I need to pay custom charges?

Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.

Can I obtain a copy of my previous invoice or order?

You can find all your previous orders in the My Order section on our web site. You can also take a print out of those orders.

Can I change or cancel my order?

Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone . before we dispatch it.

What should I do if I get wrong products?

We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.

If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shapping charge again. Please do Email or Contact us before sending any products back.

User Account

I forgot my password, what can I do?

Please use the Retrieve My Password link on Sign In page of our web site.

I forgot my username, what should I do?

Please write us an email from the email address which you registered with us or Contact Us.

How can I make a query or complaint?

Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.

I cannot find an answer to my question, What should I do?

Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.

Shipping

How do I track the shipping status of my order?

You can track the up to date status of you order by logging into the My Account page on our web site.

Do I have to register to place an order?

Yes, you should create an account on our web site to register.

How much does shipping cost

We have recently reduced our shipping charges and it start from as low £2 for a world wide delivery depending on the weight of the products.

1. For UK

For UK Customers the shipping charge starts from £2 and goes upto a maximum of £5 plus £0.75 if customers want their delivery to be trackable.

2. For Europe and Rest of World

For European and Rest of World Customers the delivery charge starts from £2 and goes up according to the weight of the products. International customer must note that Myhairandbeauty.co.uk reserves the right to ask for more delivery charge in case your parcel can not be sent within the delivery charge you have paid.

What should I do if my order gets lost, stolen or damaged during shipment?

For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.

How long will it take to process my order?

The length of delivery and processing of orders depends upon your location.

1. For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.

2. For Europe Estimated time for Delivery: 3 to 5 working days.

3. For Rest of World Estimated time for Delivery: 4 to 7 working days.

Payment

Is the website secure to make payment by using debit/credit card?

Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our website. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.

What type of cards do you accept for a payment?
  • PayPal: Simply login or sign up to Paypal and enjoy a secure shopping experience.
  • Mastercard/Visa: An easy way to pay for your purchases online. Have peace of mind when using Stripe through their protective payment services with leading card providers including Visa and Mastercard.
  • Apple Pay: Paying from your Apple device has never been easier. You’re just one click away from your dream bedroom makeover.
  • Google Pay:Paying from your Android device or desktop is now a simple process. Login and enjoy hassle free shopping.
  • Klarna: is a simple to use finance provider that has 2 different payment plans available to its users.

Pay in 30 days after initial purchase

You are able to opt for their first option which allows you to buy now then pay later within 30 days. This is with no extra interest, as long as the payment is made within the 30 day interval. If you are unable to make the payment, Klarna does offer an extension date, be sure to inform them directly though on this via their mobile app or website.

Pay in 3 monthly instalments

Alternatively you can pay for your Sloomy order in 3 instalments. They come out on a monthly basis and are done so automatically. This is the best and safest way to spread out the cost of your purchase. Be sure to make the payments on time or you may incur any extra charges.

  • Clearpay: is another 0% finance option provider that is available for online shoppers. After your order is processed, paying back the cost is split up into 4 payments that are payable every 2 weeks. First payment is taken on the day of your order.

You are able to shop with Clearpay’s payment options, spreading out the cost of your purchase when shopping for your bedroom at Sloomy.

Setting up your Clearpay account

Returning Clearpay users can simply login into their Clearpay account at checkout to enjoy 0% interest shopping.

If you don’t have an account set up, there are some terms and conditions to be aware of before doing so. Be sure to always use their official website and/or mobile app available on your device’s app store.

When signing up have the following in mind:

  • Your contact information
  • Your bank/credit card details
  • Can I make the payments back on time to avoid added interest?
  • Am I 18 years of age or older

If your payments are late without letting Clearpay know, you are charged an initial £6 late, with a further £6 being added after a 7 day period if not successfully paid.

Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24.

Please note that late payments through Clearpay may make you ineligible to use their finance options in the future. Unpaid debt may be passed onto a 3rd party debt collection agency.

To learn more about Clearpay and their services please check their Terms and Conditions.

On what grounds can an order be declined?

1. If the customer is not having enough funds in Bank/Card Account

2. If the Card is not authorized by bank due to any false information given while making the order.

3. We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.

When will my credit card be charged?

Your card will automatically be charged as soon as you will pay for your order.

Does the price of product include VAT?

Yes, All prices include the VAT.

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