Here are answers to most common questions. Can't find an answer? Call us!

General Options

What sort of order confirmation will I receive?

As soon as we shall receive your order and its payment confirmation from the bank, we immediately will send you an auto generated email confirming that your order has been received and accepted.

Do I need to pay custom charges?

Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.

Can I obtain a copy of my previous invoice or order?

You can find all your previous orders in the My Order section on our web site. You can also take a print out of those orders.

Can I change or cancel my order?

Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone . before we dispatch it.

What should I do if I get wrong products?

We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.

If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shapping charge again. Please do Email or Contact us before sending any products back.

User Account

I forgot my password, what can I do?

Please use the Retrieve My Password link on Sign In page of our web site.

I forgot my username, what should I do?

Please write us an email from the email address which you registered with us or Contact Us.

How can I make a query or complaint?

Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.

I cannot find an answer to my question, What should I do?

Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.

Shipping

How do I track the shipping status of my order?

You can track the up to date status of you order by logging into the My Account page on our web site.

Do I have to register to place an order?

Yes, you should create an account on our web site to register.

How much does shipping cost

We have recently reduced our shipping charges and it start from as low £2 for a world wide delivery depending on the weight of the products.

1. For UK

For UK Customers the shipping charge starts from £2 and goes upto a maximum of £5 plus £0.75 if customers want their delivery to be trackable.

2. For Europe and Rest of World

For European and Rest of World Customers the delivery charge starts from £2 and goes up according to the weight of the products. International customer must note that Myhairandbeauty.co.uk reserves the right to ask for more delivery charge in case your parcel can not be sent within the delivery charge you have paid.

What should I do if my order gets lost, stolen or damaged during shipment?

For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.

How long will it take to process my order?

The length of delivery and processing of orders depends upon your location.

1. For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.

2. For Europe Estimated time for Delivery: 3 to 5 working days.

3. For Rest of World Estimated time for Delivery: 4 to 7 working days.

Payment

Is the website secure to make payment by using debit/credit card?

Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our website. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.

What type of cards do you accept for a payment?

We accept payment from all valid Debit/Credit cards besides the American express card.

On what grounds can an order be declined?

1. If the customer is not having enough funds in Bank/Card Account

2. If the Card is not authorized by bank due to any false information given while making the order.

3. We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.

When will my credit card be charged?

Your card will automatically be charged as soon as you will pay for your order.

Does the price of product include VAT?

Yes, All prices include the VAT.

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