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Questions Is the web site secure to make payment by using debit/credit card?
Answer Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our web site. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.
Questions What type of cards do you accept for a payment?
Answer We accept payment from all valid Debit/Credit cards besides the American express card.
Questions On what grounds an order can be declined?
Answer

1 If the customer is not having enough funds in Bank/Card Account

2 If the Card is not authorized by bank due to any false information given while making the order.

3 We may reject an order if a customer wants to receive products on an alternative address which is different than the billing address.

Questions How do I track the shipping status of my order?
Answer You can track the up to date status of you order by logging into the My Account page on our web site.
Questions When will my credit card be charged?
Answer Your card will automatically be charged as soon as you will pay for your order.
Questions Do I have to register to place an order?
Answer Yes, you should create an account on our web site to register.
Questions I forgot my password, what can I do?
Answer Please use the Retrieve My Password link on Sign In page of our web site.
Questions I forgot my user name, what should I do?
Answer Please write us an email from the email address which you registered with us or Contact Us.
Questions What sort of order confirmation will I receive?
Answer As soon as we shall receive your order and its payment confirmation from the bank, we immediately will send you an auto generated email confirming that your order has been received and accepted.
Questions Do I need to pay custom charges?
Answer Yes, in some countries you may asked to pay the custom duty depending upon the law of your country.
Questions Can I obtain a copy of my previous invoice or order?
Answer You can find all your previous orders in the My Order section on our web site. You can also take a print out of those orders.
Questions How long will it take to process my order?
Answer The length of delivery and processing of orders depends upon your location.

• For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.

• For Europe Estimated time for Delivery: 3 to 5 working days.

• For Rest of World Estimated time for Delivery: 4 to 7 working days.

Questions How much does shipping cost
Answer We have recently reduced our shipping charges and it start from as low £2 for a world wide delivery depending on the weight of the products.

• For UK
For UK Customers the shipping charge starts from £2 and goes upto a maximum of £5 plus £0.75 if customers want their delivery to be trackable.

• For Europe and Rest of World
For European and Rest of World Customers the delivery charge starts from £2 and goes up according to the weight of the products. International customer must note that Myhairandbeauty.co.uk reserves the right to ask for more delivery charge in case your parcel can not be sent within the delivery charge you have paid.

Questions Can I change or cancel my order?
Answer Yes, you can change any items in your order as well as can totally cancel the order by calling us on phone ……. before we dispatch it.
Questions What should I do if my order gets lost, stolen or damaged during shipment?
Answer

For lost or stolen orders, please report your complaint within 2 working days after estimated delivery time.


For products damaged during shipping, please report us immediately on the day you receive them.

Questions What should I do if I get wrong products?
Answer We are happy to exchange products as far as they are in resellable condition and within the origianl packaging.
If a mistake is made from our side or you were not informed before we sent you an alternative product, we will do shipping at our cost otherwise if you change your mind about a product you will have to pay shapping charge again. Please do Email or Contact us before sending any products back.
Questions Does the price of product include VAT?
Answer Yes, All prices include the VAT.
Questions What is your replacement and refund policy?
Answer

*If you don’t like the product and want to replace it, you can post it back to us by paying the shipping of both directions. Also if there will be any price difference between the two products, it will be settled as well.

*If you don’t like the product and want a refund, you can post it back to us and we shall give you a full refund of that product as soon as we receive it.

The Products must be in resellable condition and within the origianl packaging.

Questions How can I make a query, complaint?
Answer Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.
Questions I cannot find an answer to my question, What should I do?
Answer Please post your all queries and complaints to CustomerCare@myhairandbeauty.co.uk. Alternatively you can call us on give on Contact Us.
*All replacements or refunds should be made within 7 days after receiving the items and the items should not be unpacked or used.
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